94% of after-hours calls answered
How a 320-unit Dallas community stopped losing leasing leads to voicemail with Lease Tab AI.
The problem. The Reserve at Heritage was staffed from 9 to 6, but nearly 40% of prospective-resident calls came in after hours and on weekends. Most went to voicemail — and fewer than 1 in 5 callers ever called back. Every missed call was a tour that never happened and a lease that went to the community down the street.
The solution. Lease Tab AI picked up every call in under two rings — nights, weekends, holidays. It answered availability questions from live inventory, booked tours straight onto the leasing team's calendar, followed up by text, and routed maintenance emergencies to on-call staff. The on-site team stopped playing phone tag and started showing apartments.
94%
After-hours calls answered
Answered in under 2 rings, 24/7/365 — up from 61% before Lease Tab.
+38%
Tours booked per week
The AI schedules tours directly from live inventory, day or night.
$182K
Annual revenue recovered
Estimated from incremental leases signed within the first 6 months.
"We used to start every morning with a full voicemail box and a list of people we'd already lost. Now the AI has the tour on the books before my team even walks in the door. It's like having a leasing agent who never sleeps."
Maria Delgado
Community Manager, The Reserve at Heritage
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